Returns & Satisfaction Guarantee

We want you to feel confident in your Wild Witch Skin ritual. If your purchase isn’t quite right, we’re here to help.

Our 30-day satisfaction guarantee

Take a little time to find what suits your skin. If your first purchase of a product isn’t right for you, contact us within 30 days of delivery to request a refund.

Our guarantee applies to:

• Your first purchase of each skincare product directly from wildwitchskin.com.au, including discounted products and products within bundles.

• One unit of each product per customer.

• Unopened products or products that have been opened and reasonably tried. Empty or substantially used products are not eligible.

Eligible Australian returns include a complimentary return label, with no return or handling fee. International customers are responsible for return postage unless applicable law requires otherwise.

We’ll refund the amount paid for the eligible product to your original payment method. Original delivery charges are excluded. If your order received complimentary delivery, we won’t deduct that cost from your refund.

For bundles, you may return an eligible product and keep the remaining items. Your refund will reflect its proportionate share of the bundle price, without repricing the products you keep.

Gift cards, complimentary products and samples are not refundable under this guarantee. For purchases made through another retailer, please contact that retailer.

Other unused-item returns

For repeat purchases or additional unopened units, you may request a change-of-mind return within 30 days of delivery.

Products must be unused, in their original packaging, with seals and tags intact. Bundles must be returned in full. Sale items and gift cards are excluded from this unused-item returns policy.

Return postage is your responsibility. Within Australia, you may arrange your own postage or request a prepaid label for $10, deducted from your refund. No additional handling fee applies. International customers arrange their own return postage.

Original delivery charges are not refundable. We won’t deduct delivery costs where your order received complimentary shipping.

Arranging your return

Email hello@wildwitchskin.com.au with your order number or proof of purchase, the product you wish to return and a brief note about your request.

We’ll confirm eligibility and provide return instructions. If a return is required, please send it within 14 days of receiving those instructions.

Please contact us before posting your return. Original outer packaging is not required for satisfaction-guarantee returns; simply package the product securely.

Approved refunds are processed to your original payment method within 10 business days of receiving your return, or confirming that no return is required. Your payment provider may take additional time.

We don’t offer direct exchanges under these voluntary policies. If you would prefer another product, please arrange an eligible return and place a new order.

Damaged, faulty or incorrect products

If something has arrived damaged, is incorrect or appears faulty, please contact us with your order details and a description of the issue. Photographs may help us assist you.

If you experience irritation, discontinue use and contact us.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, we’ll provide the remedy required by law.

The deadlines, exclusions, packaging requirements and postage charges in our voluntary policies do not limit your consumer rights. Where a product problem is confirmed, we’ll arrange return shipping or reimburse reasonable return costs, without a return fee.

Customers outside Australia may also have rights under local consumer law. Nothing in this policy limits rights that cannot lawfully be excluded.

Contact us

For assistance with a return or refund, email hello@wildwitchskin.com.au.